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Privacy Policy

Last updated: 26 August 2026

1. Information We Collect

When you use The First Pet, we may collect:

  • Personal Information: Name, email address, phone number, shipping address
  • Account Information: Username, password (encrypted), profile picture
  • Payment Information: Payment method details (processed securely via third-party payment gateways)
  • Usage Data: Browsing history, search queries, product interactions
  • Device Information: IP address, browser type, operating system

2. How We Use Your Information

  • To process and fulfill your orders
  • To communicate order status and updates
  • To provide customer support
  • To improve our website and services
  • To send promotional emails (only with your consent)
  • To prevent fraud and ensure security

3. Information Sharing

We do NOT sell your personal information. We may share your data with:

  • Payment Processors: For secure payment processing
  • Delivery Partners: To deliver your orders
  • Legal Authorities: When required by law

4. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for data transmission
  • Encrypted password storage (bcrypt)
  • Secure HTTP-only cookies for session management
  • Regular security audits

5. Cookies

We use cookies to:

  • Maintain your login session
  • Remember your shopping cart
  • Analyze website traffic
  • Improve user experience

6. Your Rights

  • Access your personal data
  • Update or correct your information
  • Delete your account
  • Opt-out of marketing communications
  • Request data portability

7. Data Retention

We retain your personal data for as long as your account is active. Order history is retained for legal and business purposes. You may request deletion of your account at any time.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

10. Contact Us

For questions about this Privacy Policy, please contact us: